Endless problems, *********, unprofessional and no help.

Good day,

I took out a contract with Cell C less than a year ago and I have encountered my first issue with them. Once I had this issue, more issues developed and Cell C just does not give a damn about their customer.

In November 2017 I was given short data. The package I bought on contract was for 20 gigs day and 20 gigs night data. However, I was issued 10 gigs day and 20 gigs night and my small amount of day data was carried over from the previous month. This was for November 2017. I called into the call center and they logged a case but nobody ever got back to me. I had to eventually ask for a data evaluation which I was only emailed this month, January. One of the consultants said that my data was loaded. However, on my Cell C App it shows otherwise. I am now using my data for March (as it shows on the App) as a result of short data. Up to today nothing is ever done about this and Cell C and their staff make no effort to help me with this issue.

Then in December I missed a payment for this data account and Cell C was quick to suspend my account. This was okay until they decided to suspend both my accounts which was not even linked. One consultant told me a whole load of nonsense about my ID number that links my accounts while another two consultants told me my accounts are not linked. However, Cell C refused to unsuspend my one account (which was not in arrears) and continued to suspend this account that was not in arrears for almost a month. I am really ****ed off that my account was not in arrears was suspended along with the account that is in arrears.

I was on and off with numerous phone calls for the whole month of December because of Cell C. I made a payment arrangements for the 26 January but I was still being harrassed with phone calls and sms's even though I made a payment arrangement.

Then I made a payment on the 26th January and I used my Cell Phone number as a reference for payment as instructed by Cell C's SmS for the account that was in arrears. Cell C also did a debit order on the 26th January for the account that was in arrears. However, the payment I made was then deducted off from my other account because of the cell phone number. I was unware of this and only noticed after Cell C debited my account again on the 30 January - I now have to pay bank charges because of Cell C. I was told that I needed to use the number of the sim card of that account which ended up in a whole mix up. I logged a complaint about this and I am AGAIN WAITING FOR CELL C to get back to me about my case. I ended up making a payment for my account again so that I don't have to go in arrears again. Now I am so confused and I don't know if the payment is going to go into the right account because of all this confusion.

Cell C just doesn't care about their customers, I had such a bad experience that I actually feel that I will never recommend Cell C to anyone ever again. My issues are never resolved. Cell C is ********* and unprofessional - Cell C does whatever they please.

I have a record of everything and I actually feel like taking this issues further if Cell C continues to be negligent and *********.