Endless lies, and now theft

I have had no signal for the last month , phoned your call center numerous times, opened more than a handful of cases, and promised by the call centre manager, a technician and your social media representitive that they woud get back to me with a way forward... none of which has happened. I'm paying a full month's contract, but I can't use my data.

To make matters worse, you've gone and helped yourself to funds in my bank account which are not due to you and none of your agents can explain why. Just yesterday I spoke to Charles, whom (after making up a few theories which made no sense) advised that he'd call back in 20min, because he needed a "better understanding of my account ". Needless to say he never called back.

This is my second message on Hello Peter, it seems you have very little regard in retaining customers.