MF
Mark F

1 reviews | Active since Sept 2015

01 Oct 2015, 00:29

Ending of a contract

I've been trying to cancel my stupid contract for months. The first time I was to early to cancel. .a month before the end I phoned in again and asked to can-cell which they did 'so i thought. Got the bill and thought that's the last. The next month I got another bill.I called nd they said it's not cancelled. I cancelled and said that the phone is not in use. <br> Once again I got another bill. Called again and spoke to a Zukiswa. Got a ref number nd she put me through to cancellation dep,which I might add was closed. Do they not know that. <br> Then I called again. Nd the said the manager will call me. Have a ref number. ***)it's been week nd a half and still no call. I left my contact number because the cell c number does not work.so one again another bill for not using there services<br> What do I have to do.<br>

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Replies (1)
Cell C
Cell C's reply01 Oct 2015, 09:10
Official
Hello Ziyla ,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN