End of the road with Cell C it seems.

i have been a Cell C client for 10 years now. every 2 years I am eligible for an upgrade. 5 years ago due to being retrenched I had to go under debt review. during this period I have twice received my upgrade but this year was declined due to me being under debt review. the Cell C is not par of my debt review payment and falls under my monthly expenses. the consultant at first very eager to help quickly changes her tone and became very abrupt and could not get off the line quick enough. I am truly disappointed and thoroughly confused. I am under debt review because I acknowledge I have debt and have very intention of paying it. I also have never had a problem paying my Cell C account.