SB
Shannon B

1 reviews | Active since Nov 2018

18 Oct 2019, 12:32

End of my rope

Once again, im having to write here In the vain hope that you, Cell C will actually do something to help.

Im not going to explain my original gripe as you can check my past review under the same name.

Basically i wanted a phone. Got **** to that it was coming. Tried to sort it out. From 3 different sources (a consultant, a store manager where the device is apparently in stock, and whoever you are that responds to this) i have gotten absolutely nowhere.

You said you would get back me after i wrote the last review. Nothing. I did a follow up on that review. Nothing. The consultant "helping" me basically does what he wants and contacts me after i drag an answer out of him. And the response is always "im working on it" or " has no one callee you yet?" And the store manager who apparently has been told to contact me about this device. Absolutely nothing.

And i needed this device by today actually for my daughter who is going away on a trip, but i suppose Cell C decided that this was an opportune time to play silly ******s and give me the run around.

So id like to believe that this second attempt might yield better results, because anything is better than fvckall.

My demand is that i want a clear and solid answer via phone saying either "were going to help you" or "fvck off and find another network" cause this guessing game is crazy.

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Replies (1)
Cell C
Cell C's reply18 Oct 2019, 14:07
Official
Good Day Shannon 

Thank you for contacting us regarding your query.

We'd like to apologize for the inconvenience caused by this matter. Our team is following up on the matter and will revert with feedback as possible. 

^NS