PN
Pearl N
1 reviews | Active since Mar 2018
25 Jun 2019, 09:57
End of 24 month contract, will not end even after 24 months
At the End of the 24 months contract, it is actually not the End, They will make you continue paying. Why should we notify them that it is the end of the contract?. I am not even using their sim card anymore but they want me to continue paying. I dont understand why I should pay because i finished paying for the device and I am not using their services. Cell C is bad, You cant even call their cancellation department if you are not using Cell C. I would never recommend Cell C contracts, not even to my enemy.
Helpful (0)
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Replies (2)
Cell C's replyOfficial
25 Jun 2019, 10:00Good morning Pearl
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement is cancelled.
the contract period and then on a month-to-month basis until the agreement is cancelled.
We will get someone to assist.
Regards
DA
DA
Cell C's reply25 Jun 2019, 10:00
Official
Good morning Pearl
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement is cancelled.
the contract period and then on a month-to-month basis until the agreement is cancelled.
We will get someone to assist.
Regards
DA
DA
PN
Pearl N's updateReviewer Update
02 Jul 2019, 12:38No one ever contacted me. Cell is service is very bad.
I still don't understand what is it I am paying for it I am done paying for the phone. No wonder your invoices are not even detailed.
I still don't understand what is it I am paying for it I am done paying for the phone. No wonder your invoices are not even detailed.
PN
Pearl N's update02 Jul 2019, 12:38
Reviewer Update
No one ever contacted me. Cell is service is very bad.
I still don't understand what is it I am paying for it I am done paying for the phone. No wonder your invoices are not even detailed.
I still don't understand what is it I am paying for it I am done paying for the phone. No wonder your invoices are not even detailed.