DM
Duncan M

1 reviews | Active since Jun 2012

01 Mar 2017, 08:00

EMPTY PROMISES SINCE OCTOBER 2016

<p>Ever since I renewed my Contract with Cell C, I have had endless problems.</p> <p> </p> <p>The agreement is, very simply, Cell C sends me an account in PDF format for my cellphone each month, and then I pay. Unfortunately, this is too much to expect of Cell C as every month, without fail, they fail to send me an account and then threaten to or disconnect my phone without much warning.</p> <p> </p> <p>Everymonth I complain, every month an agent confirms that they have fixed the problem. This has been going on without fail since end of September 2016.</p> <p> </p> <p>Cell C, please sort this out, any other service provider, are you willing to buy out my contract so that I can move my business over to you?</p>

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Replies (3)
Cell C
Cell C's reply01 Mar 2017, 08:07
Official

Thank you for notifying of the above.

We have requested one of our team members to investigate this matter and provide you with feedback. Do expect communication.

Sincere apologies for the inconvenience caused.

Regards

Cell C | MH

Best regards,

Cell C
Cell C's reply01 Mar 2017, 11:47
Official

Please respond to the email that was sent by Nelly and she will gladly assist with this matter.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Mar 2017, 11:45
Official

Nelly has assisted you with this matter.

Regards

Cell C | PN

Best regards,