Empty promises, lies and no resolution - pathetic customer service

After my first complaint on Friday regarding the pathetic service I am receiving from Cell C. A lady from their social media dept, contacted me and assured me that i would get a call feom a manager who will assist with my dispute. In saying this I got a call from a manager by the name of shafiq. He managed to calm me down and promised me that my data will be reinstated by Monday and that he will sort out my microsoft, and have the disc delivered to me. I told him that I will not be home as I was leaving for capetown. He said that this would not be an issue because he will get the delivery sent to him in cpt and will call me to get the address and arrange for it to me in cpt when I reach. He also promised to call me on Monday to confirm that my data was reinstated and how far he is with the Microsoft disc issue. What a load of hog wash. To date he has not called me. I got a call yesterday from a back office support manager. I had to explain the whole story again. My frustration just kept building up as she too had no resolution for me. She said she had emailed shafiq for an update. She told me she will get back to me. I ended up cutting the call on her before I started being verbally abusive. I am also still waiting for her to call me back. The only person that has called me everyday since friday, to check if I have received any resolution is the lady in the social media dept. Unfortunatley, she cannot not assist as it not her depr. But atleast she has empathy and listens to my ranting without getting angry. I am really disappointed with cell c. The customer service sucks. I have advised them on every single call that I will not be paying them at the end of the month for any of my contracts. I will be paying them 30 days from when I receive resolution. I honestly don't think I am being unreasonable. Why should I pay them for a service that I am not receiving. I need a senior manager or someone that can rectify my issue immediately to call me. I am put at a disadvantage and also out of pocket as I had to load R500 extra data on my cell so that I can hotspot to work. How fair is this on me for my incovenience?? Cell c just makes empty promise without being delivered. It's like nobody cares as long as they received their money from you.

I am absolutely furious and disgusted.

Regards Latiffa Syed