Empty promises is all I get for believing

Okay cellc customer care is the best place to go to for empty promises and a game of repeat yourself ping pong. I got charged for data usage as a result of not getting my notification to inform me my data bundle is finished. I phoned in on the 16/01/15 to report my current usage standing at R351 excl Vat. The person I spoke to went through everything with me and said they logged a query. I phone in the on the 17/01/15 to follow up on my case to find out nothing was logged so I had to explain everything all over again. I was told a data validation will be done and I will get a response within 48 hours. On the 19/01/15 phoned in to follow up again and then I get told no its 48 business hours and should get feedback on the 21/01/15. On the 22/01/15 I call in again as I got no feedback and I get told I will get a call in an hour. 2 hours later I phone in again and request for a supervisor and her name was Ruth. After explaining everything all over again she said she will contact me back with feed back. Next day she Phones and tells me she has no feedback will let me know the next day. The next day I get no feedback. Till today no real help and still nobody has got back to me. Shocking!