Empty promises from Cell C
<p>On 6 April I posted a complaint about Cell C on Hellopeter. I have received daily responses with ernest promises ever since. Needless to say I still have the wrongly delivered phone.</p> <p> </p> <p>COMPLAINT SENT ON 6 APRIL 2017:</p> <p>On 13 March Cell C delivered an IPhone 5 to me instead of the Samsung J5 that I ordered telephonically. In spite of daily telephone calls and emails they still have not collected the wrong phone. They have promised 'URGENT COLLECTION ' the past 4 days keeping me on constant standby and have not kept their word.</p> <p>Their service has been ***********, rude and loaded with false promises.</p>
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Cell C's replyOfficial
11 Apr 2017, 07:15Thank you for notifying us of the above.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Apr 2017, 07:15
Official
Thank you for notifying us of the above.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
11 Apr 2017, 11:22As per communication, Lungi will follow up and contact you with feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Apr 2017, 11:22
Official
As per communication, Lungi will follow up and contact you with feedback.
Regards
Cell C | PN
Best regards,