MP
Monique P

1 reviews | Active since Oct 2015

29 Oct 2015, 15:58

Empty Promises / Coverage

Good day,<br> <br> I am REALLY VERY UPSET about the service I am currently receiving from Cell C! I spoke to several consultants, I've send a few emails and I've also logged queries on their website. The customer service and technical department keeps on telling me that someone is fixing my problem but nothing as yet!!<br> <br> I am running a business from home and I am losing a lot of money because my coverage at my new address in Celtisdal, Centurion is VERY VERY BAD. Internet is slow and clients cant hear me unless I stand outside at our gate in the garden. <br> <br> We moved to our new address the beginning of this month - and since then I've been struggling. Worst is - if I have friends over with cellular phones from other providers they don't have the same extreme problem as me and my husband.<br> <br> I am spending on average R3500.00pm on Cell C and this is the service I am receiving. <br>

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Replies (1)
Cell C
Cell C's reply29 Oct 2015, 16:06
Official
Hello MoniquePitout,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,