Empty promises

<div>This is the answer I got: Thank you, we have found your email and forwarded to the lady dealing with your query.

^NH And that was the end of it. They have gone silent. The lady is not doing anything with the proof of payment she got, data is still missing and no refund done. Eintlek you people don't care neh! It is so clear that you don't give a s** about your customer and you take them for fools. When this contracts ends I am not renewing it. You are so unreliable.</div>