Empty promises by Tshepo Mahlangu

On 18/10/2018 my contract retention was handled by Tshepo Mahlangu (agent 56). She offered me a Huawei Y6 on a pinnacle 500MB topUp contract with a 16GB SD card. I received my package on Monday 22/10 from RAM. There was no SD Card. When I phoned cell C I was told that I need to speak to Tshepo regarding the card. On Tuesday (after numerous calls to cell C) Tshepo phoned me with the promise that I will receive the card on Friday. At 15:51 on Friday Tshepo called me and insured me the card will be delivered by a co-worker. Yet - I still have not received what was promised to me!