Empty promises by Cell C

<p>I have a contract with Cell C since 2014.On 10 May 2016 i was due for an upgrade.i went to the midlands mall Cell C and asked about their deals.i was actually thinking of moving to Telkom mobile because of their awesome specials that no one can beat,but i was curious to see the deals that Cell C had also.i wanted to b on a top up deal as i was on it previously where i would get 100 min,100 smses n 500 mb data.The lady told me about a P8 lite that i could get for R349 a month on that option,which i was happy to take and agreed on,since they didnt have it in stock she was going to order it and tld me to fone Cell C Head office and advise them to put my fone on prepaid since i wantd to keep my number,The next day,On Monday 18 May 2016 at 10 am i foned the retention centre and spoke to a consultant Kerishan Munsany.i asked him to retain my number.He asked me about the deal that Cell C had offered me at the mall and tld me that he can better the deal for me and that he wil cal me back with the more attractive deals.he also tld me to fone the store and tel them nt to order the fone for me,which i did.He tld me with them since im an existing customr there wil b no paper work and my fone wil b delivered to me in +- 3 days.At 12:15 that day he calld me back and tld me that he could offer me a Sony M4 for R249 a month on my top up. And he wil speak to his supervisor to authorise my deal.On 20 May i called H/office at 9:25 am and spoke to Nobuhle and asked for kerishan as i wanted to know if i was getting my deal that he had promisd.she emailed him to call me back.At 1:15 pm i foned back since he hadnt called me i spoke to Mkele and again left a msg for kerishan to call me back and that if he didnt i wil speak to someone higher in rank.he caled me back and told hes stil waiting for his manager to sign the deal and that i shudnt stress.and he wil for sure get bak to me before the end of the week.He NEVA did.On 25 April at 10:28 am i foned again and spoke to Mpho and explaind eveyting and askd to speak to a supervisor.she tld me Mr Jakes wil cal me back bt he NEVER did.On 26 April i foned them again and spoke to Rafelwe and told her my frustration and wantd to know why no one was calling me back as my contract was ending on the 10 May.On 10 May at 8:55 am i called again and spoke to Daphne who put me thru to Lance at the upgrade dept.i asked him if the people at cancellation /retention dept can tailor make deals for customers and explained what kerishan had promised me and how tired i was about getting the run around from kerishan and that i wil write to Hello Peter if i dont get what i was promised.Lance immediately found kerishan and brought him to his desk n i spoke to him on the fone.kerishen promised me then that he found a great deal for me and that he wil cal me back once he was at his own desk.He called later saying he can give me the M4 Aqua for R269 a month(R20 more) with 100 min,100 smses n he will add 100 mb data to make it 600 mb data altogether and the best part was that Cell C was giving me a rand value of R1200 for free so for the first few months i wont b debited anyting on my new contract,He told me that my last debit of my old contract wil go through at the end of May and my new contract wil kick in on 24 June.He asked me to email his manager Mr R Naidoo and tel him how happy i was with his service which i did.i thought i was getting the best deal although i had made endless calls to them to get it.My new fone was deliverd to me aftr 1 day.On the 10 May i called H/office and askd a consultant to check wat deal i was on as i got an sms saying i was given R70.90 airtime ,pro rata.and she told i was on Epic 100.which was that i could use the amount for calls,smses or data. I foned Kerishan and he tld me dnt panic and that i should ignore the sms that i got and that he is doing my upgrade as we speak and that its not reflecting in the system yet because it wil go through only on the 24 june as he was tailor making my deal as no one els would hav a deal like mine.I waited patiently for the 1 July to get my 100 min,100 smses and 600 mb data but to my disgust i was credited with R100 airtime.On Monday 4 July at 12:50 i foned retention centre and spoke to Thandi who emailed Kerishan to cal me back and also promised to get a manager to cal me back .they NEVER did.a week has passed and im stil waiting.i now have a contract that i didnt ask for.Cell C should be ashamed of giving false hope to their customers.i am appalled by their lack of respect and digusting service that they hand out to their loyal customers.Think TWICE before u take a contract with Cell C!!!</p>