Empty promises

To whom it my concern/benefit.

C fibre came around our complex in monavoni selling us a dream and a better service to our current ISP, we bought into the idea, signed up with the agent who was very helpful at 1st, however the communication went dead as soon as I sent through my documents and signed copy of the agreement.

Once she had received my documents I started chasing C fibre for my connection as I had cancelled my service with my ISP. she would seldom answer my calls and respond to messages and emails.

2 weeks went by and i was advised to be available on Friday the 6th of September for an installation, I changed my schedule around just so i can be available for the installation, hours passed and my calls to the sales agent were not getting answered. she later picked up my call at 15h00 and advised me that she will come install the router at 5pm because she stays in my area. 5pm came and passed and all my calls were going unanswered.

my experience with C-fibre was beyond horrible and I am so dissatisfied by the service. Cell C shouldn't sell a service they cannot provide. I am very frustrated with the service that it has spoiled my whole weekend.

PS. the agent needs more training regarding customer service and she shouldn't be chasing sales but rather focusing on customer service.