1 reviews | Active since Sept 2014
Empty promises
<p>Even though my account is paid in advance Cell C sends me a notification monthly that they are going to suspend my service and give me a bad credit rating due to my account being in arrears with R44.45. Each month I call in to the call centre, get a reference, send all the proofs of payment and is promised that it will be sorted. Yesterday I again received mentioned sms notification and once again called in and send through all the proofs. A few minutes ago I again received the same notification although I was promised that this will be sorted and that I will be kept updated via e-mail.</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Nothing has been done about this complaint as I have once again received the sms notification as mentioned in my review. The only difference is that they have now changed the outstanding amount from R42 to R32.
Nothing has been done about this complaint as I have once again received the sms notification as mentioned in my review. The only difference is that they have now changed the outstanding amount from R42 to R32.
Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Please note, the amount in arrears will be credited into your Cell C account and confirmation will be sent via email.
Regards
Cell C | PN
Best regards,
Please note, the amount in arrears will be credited into your Cell C account and confirmation will be sent via email.
Regards
Cell C | PN
Best regards,
As per feedback, a confirmation email has been sent.
Regards
Cell C | PN
Best regards,
As per feedback, a confirmation email has been sent.
Regards
Cell C | PN
Best regards,