Empty promises

Goodday, I'm a loyal customer of Cellc for the last few years and was fairly happy with cellc until now. On 5 march 2016 I requested a sim swap on one of my two contracts witch was wrongly done by Cellc witch left me without a phone for two days witch means no business for two days. I was promised three months free subscription on my number for the inconvenience caused by Cellc witch was of course a complete lia. After numerous calls en emails i only received one month in free subscription instead of the three that was promised. Please DO NOT BELIEVE A WORD CELLC TELLS U BECAUSE IT WOULD BE THE BIGGEST LIA U WILL HEAR. Kind regard Hugo