EMPTY PROMISE AND LACK OF EMPATHY FOR CLIENTS!!!!!!

I am so annoyed, frustrated and full blown gatvol with Cell C calls center agents with empty promises. On Thursday 24 May I called them to cancel my current month to month 10gb daytime and 10gb night time deal to get a 20x20 deal as I was paying the same amount, I spoke to a Themba Sithole who said he will give me a call because he needed to find out something from him supervisor and that we should wait for the debit to run on the 25th then he will call but still nothing till today.

n Monday I called again spoke to a Nadia who also made a promise to give me a call back because she had to get authorization from her supervisor, she never got back to me.

That same day I called in and spoke to another lady who informed me of what she was seeing on my profile (Notes Nadia left) that they had to remove limits and stuff but she also did not help me cancel the contract and i had told her i wanted it canceled before the new month starts. She insisted that it will be done before the 30th.

Today I just spoke to a Matshidiso (ooooooooooooh my word) told her about my experience and she also said she will call me back then when i told her i wasn't comfortable with that seeing that 3 other people that represent the same company did not come back to me, i don't trust her as well. And she basically bul**** me into taking her word for it and forget about the other three colleagues and when i mentioned the information i had also gotten from one of their Shops in Hatfield that my contract cannot be upgraded but should be canceled then start a new one She rudely said "I am telling her of my processes and she has her processes that she is going to follow"!!! How do i have my own processes???? This was information i got from her other colleagues at the shop now suddenly am coming with my own processes and she was not remorseful or apologetic about anything or the way she spoke to me as rightfully upset as i am.

Cell C, you need to train your agents to have empathy, reliability and professionalism. I beg of you to go through my recording with Matshidiso, she completely forgot shes representing an organization.

At this point I am very upset and irritated by the services rendered by your ambassadors.