Empty promise

Two weeks ago my Cellc number started charging me for the calls that supposed to be free calls. To my idea I have CellC to CellC unlimited minutes which will expire on the 30th December 2015. It seems as the free minutes are no longer effective yet not expired. I called several times to report my matter and was sent from pillar to post which makes me feel like they are not valuing me as a customer. I then posted my story here on HelloPeter.com. A representative from CellC by the name of Moses Mo***eng called me and assured that he is going to look unto my matter and get it resolved. It is two weeks now and he only called once to say they are working on it. Tried to call him to check latest developments on my matter and he is nowhere to be found. I emailed him and no response. I don't get it why they should take two weeks to resolve my matter. All I want is my airtime and my free minutes to start working.<br>