Empty my bank account with "oops" excuse

<p>In January 2017 I settled my 3 Cell C contracts by paying all moneys owed via EFT in full. I receive confirmation and acceptance of this decision when the money had cleared in their account(quite a large amount I might add)</p> <p>Later that month I receive an invoice for what I perceived as a scheduled payment for the end of February 2017 for almost the exact same amount I paid via EFT. I called Cell C to ask them what on earth this bill was for. They explained that to close contracts they create a dummy account so they can allocate the funds accordingly from there and that this bill means nothing and I shouldn't worry about it. I asked the assistant Fiona Govinder to please confirm for me that not a single cent will be debited from my account end of February 2017. She proceeded to confirm this with her manager and swore to me that my account is paid in full and no moneys will be debited. She gave me the recoding number ********** ********** 24 as reference should I need it. As I write this review, it is end February 2017 and Cell C has just about emptied my account. I have bond payments, accounts and vehicle repayments scheduled to go off that will all bounce due to this very unnecessary negligence. I called Cell C about paying back money that’s no theirs and they proceeded to apologise and said I can complete a refund request and it will take 7 days...by which time my credit record will be so far gone ill have nothing to my name. On turn I contacted FNB to reverse the debit order, this has been completed. So my question not is, who pays for the reversal bank fees here? Me because I need to spare my credit record and can’t wait 7 days for their process and not a single individual at cell c can do anything about this "theft"? Speechless...</p> <p> </p>