MB
Merike B

1 reviews | Active since Aug 2015

11 Dec 2015, 18:01

Employees Bad Attitude

I went to the Cell C shop in Village Square mall randfontrein 11/12.<br> <br> The moment I entered no employee asked if they could help,I then asked if someone can please help me to get a micro sim.<br> <br> One employee (do not know her name but she is the only employee who wears glasses) said she needs a ID and proof if adress,I then went to get proof and the same employee did not say one word and then handed me a sim card,I then said that I need a micro sim for the existing number at cell c She then started talking very loudly and said I did not specify that how should she know,I then said no I know I did not tell you but that's why I'm asking now if you can help me please, The employee Refused to help me and said I have a attitude she won't help me,while the other 2 employees also did not help me or said anything,I then threw the sim she gave me on the counter and said I will go to another shop where they actually want to help the clients then left<br> <br> I have been a cell c customer for more than 10 years and never in my life as ANY person spoke to me like this<br> <br> If this is how cell c employees treat their loyal customers I will take my business elsewhere <br> <br> Disappointed and Disgusted

0
Replies (1)
Cell C
Cell C's reply12 Dec 2015, 07:29
Official
Hello Merike123,

Thank you for notifying us of the above.

We sincerely apologise for the manner in which this matter was handled and for the inconvenience caused. We do not treat our customers this way and customer satisfaction is a priority to us.

This will be addressed with the store manager to have this kind of behavior rectified. Do expect communication.

Regards
Cell C | PN