Employee error/negligence a loss to me (Cell C Randfontein, Village Square)

<p>I am a loyal "prepaid" Cell C customer, I have enjoyed their service and products especially the "prepaid" data package offering is on point. I currently reside in Randfontein and I always use one Cell C shop located in Village Square. Every 2 months I purchase the 200GB promotion data on prepaid (which is made up of 50GB anytime and 150GB nite data). And I have been purchasing this data since the inception of the promotion at the same shop. I use anytime data for my startup business and nite data to download educational video material regarding this business that I'm pursuing.</p> <p>Now I read on the news recently that there is a new promotion also 200GB but this time made up of 100GB anytime and 100GB nite time data. This package seemed a great deal since my business heavily depends on data and I have been having a good experience with Cell C so I decided to go purchase it. The issue is that this is a post-paid/contract promotion and not a prepaid promotion and this detail was not included in the article which is fine because in any case this is the reponsibility of the Cell C shop employees to know the details of all the product offerings and to inform customers when requested by the customer to do so.</p> <p> So upon entering the Cell C shop (in Randfontein, Village Square), we approached Bakang who was busy but offered to help me. I asked bout this new offering and asked clearly whether the new promotion the 100GB anytime plus 100GB nite time data for R999 was on "prepaid" she said yes it is available on "prepaid" and I asked again if she is sure she said yes.. Unbeknown to me she was was so busy and unfocused she was referring to the 100GB anytime "prepaid" data deal which is the same price (R999) as this new 100GB+100GGB post-paid promotion. </p> <p>With the information she has relayed to me regarding the availability of the new deal on "prepaid", I requested that she go ahead and effect the purchase and the purchase was completed and I left. Now because of the many times I have been at the store and my 50GB+150B correctly put in my sim I didnt deem it necessary to remove the sim from my modem to check as usual, I started utilzing the data. But this was the first time I was not checking. </p> <p>About 2 weeks into using the data I decided to check to the balance and that's when I realised that she only put in 100GB anytime data and I have already used up 50GB. I have been to the store to rectify this because why would I decide to purchase 100GB anytime data which is also at the same price as the usual 50GB+150GB nite because I use the 150GB nite for a specific reason. They said they will investigate with the employee (who's name is Bakang) to determine the facts and will call me. I thought the team-leader will call me but instead they had Bakang to call and she just defended herself and I requested that I speak to the team leader so see how we can rectify this. She said that her team-leader was busy with a client and will call me shortly or the next day which was yesterday, that ofcourse never happened. Hence that's why I am writing this complaint here in the hope that I receive help from someone in Cell C out there. Please assist me in how to proceed in rectifying this matter. </p> <p> </p>