Emotionally Abused by Cell c

<p>My name is Nosiphiwo Leve i renewed my contract with Cell C last year July,after 6 months my new contract blackberry phone gave me a charging system problem . I went to Cell C Eastgate branch and they took it for repairs and it came back as refublished device. Again after 5 month it gave me the same problem i sent it n they kept it for 4 weeks and they didn't even communicate with me i went to the branch to follow up the guy asked me if i did get an sms i said no n he told me to go and come back only when i get the sms i tried to explain that its been a month ,another consultant his nam is Lucky William overhead us and he assisted me to follow up and while Cell C deducting the same money while i don't even use their service for the whole month and it came back and the consultant told me that they changed the Motherboard on the device. After 3 weeks their device had a same <br /> problem again and i took it back to Cell C Eastgate after 5 days i got the message from Cell C eastgate that says my device came back from repair center it was economical beyond repair. number 1 I was so concerned because i normally receive 4 sms's from Cell repair center when is booked in ,an sms when they receive ,an sms when is going for assessment to their Technician until the dispatch notification which all these were not done in this case. I decided to go again to Eastgate Cell C branch and consultant1 the lady who deals with repairs side told me that They cant repair that phone and she cant take to repair center as it will come back there is nothing she can do, i asked her about contract renewal she told me my contract has not matured as yet which is true and i must wait for next year or rather take a new contract on top of that and she told me that she want to serve other customers and referred me to consultant 2 his name is Pyscal and Pyscal told me (the truth) blackberry has discontinued so they do not have Blackberry technician. My question was do i have a contract with BlackBerry or Cell C ? why are they making their problem my Problem? now am sitting with their un repaired device that am paying for, is that fair to pay for service i didn't use? am so disappointed ,... I regret migrating from MTN to Cell C.. Please Help me Hello Peter i need you, I feel abused, my number is ********** 567</p>