EMERGENCY RECHARGE ****!!

I took out emergency recharge for an amount of 9 rand only. The notification that my airtime had been topped up did not come through so I attempted yet again until it was very late in the evening and decided that I should omit the request as it was for a daily data bundle which would have expired that very night anyway. The following day I woke up to plenty messages on my phone notifying me that my advance had been successful. A total of 71 rand was credited to my name. How on earth was this request put through when I did not even get a chance to use even one of the requests. This is absolutely frustrating as I then called the customer line and the lady advised that a case would be logged and my account would then be corrected. In the interim I can not load any airtime as it will be revoked by the 'outstanding' balance on my account. I waited and the two days came and went. I then called again on the 27th Sep and yet another guy promised to log a case and get back to me. It is now the 01st of October and I am still waiting for feedback. Cell had deemed my cell phone useless for these past days as I could not load any airtime. All the funds which have been used up should be returned to me with immediate effect. I won't be giving your customer line any more calls as it is off course all in futility.