Emergency data paid, takes more 24 hours to reflect

On the 6th of January, I requested for an Emergency Data bundle for 1GB costing R20, the very next day I recharged three times, with vouchers totaling R65 after the first recharge of R25, an amount of R21 was deducted from my account as payment for the emergency data, however I can’t request another emergency data as I keep getting an error that I owe R21. I’ve been on the phone with CellC all of yesterday morning, I’ve been told to wait 24 hours and it’s been more than 24 hours. When I called today I was told 24-48. Just to fix the glitch and update my account. It’s extremely inconvenient because the consultants are unprofessional and rude. I’ve hade to call numerous times only to be told numerous different issues. I need this fixed because my airtime account was deducted. It’s not fair because CellC have so many loyal customers but they’re good at messing up. If this isn’t sloved today I am changing networks.