Emergency Airtime repayment and poor customer service

<p>This is the 2nd time ive logged a complaint on hello peter with regrads to this issue, I had an outstanding balance of emergency airtime of R11. I repaid the R11 about a month ago and i still recieve messages stating that my account is in the arears, After i logged my first complaint someone from cell c phoned me and told me that the will need to see where the payment has been made or not in accounts department, Because clearly my prove of payment means nothing, The guy said that he will phone me back on the same day and resolve the issue. I even asked for a ref on the call REF: ********** ********** 70. 2 weeks later and i havent received any phone calls, just messages saying my account is 42 days in arears. Nobody will be happy if cell c blacklists you for R11 airtime while i paid the money long time ago.</p> <p> </p> <p>PLEASE ASSIST.</p>