Embarrassment and Disappoint

<p>I called on time to update my banking details to prevent late payment. I am due for an upgrate and when I went to the Cell C branch to upgrate my contract I was told that it wont be possible because I made payment late. I find it unfair because I have never skipped a payment and because of one *********** consulatant who failed to update my banking details as I had requested on time I have to face this dilema. I have been a reliable customer and I dare you to check my payment record. I am on the edge of cancelling this contract that is due to end in November. I went to the branch with such excitement only to embarrase and disappoint myself. If I had dilebarately skipped the payment I would accept the reason as to why I am being denied an upgrade but in this case I followed the procedures because I hate having too deal with bad credit record</p>