Email billing issue
Good day,
How long does it take for cellc to fix my billing issue? every month I need to call for my bills to be emailed to me, and every month the consultant promises its fixed!!!! This month I logged a ticket on the cellc portal, ticket number ********** 426 on 20/06/18 for my June bills to be sent to me. no one has rep****! Can some who knows what they are doing fix my billing issue!
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
25 Jun 2018, 13:08Good afternoon Jonathan
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Jun 2018, 13:08
Official
Good afternoon Jonathan
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
26 Jun 2018, 07:42Danielle confirmed that she has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply26 Jun 2018, 07:42
Official
Danielle confirmed that she has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
25 Jul 2018, 10:36Good day,
issue not fixed, did not get the bill this month again. Danielle promised to follow up in the first or second week of this month but did not. Please send me this month bills or I will cancel the debit orders and not pay my bill until this is fixed!
Thank you
's update25 Jul 2018, 10:36
Reviewer Update
Good day,
issue not fixed, did not get the bill this month again. Danielle promised to follow up in the first or second week of this month but did not. Please send me this month bills or I will cancel the debit orders and not pay my bill until this is fixed!
Thank you
Cell C's replyOfficial
25 Jul 2018, 11:32Noted, we have forwarded your feedback to Danielle for assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Jul 2018, 11:32
Official
Noted, we have forwarded your feedback to Danielle for assistance.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
10 Aug 2018, 11:15Good day,
So far every month I have asked for my invoice to be emailed to me. Can someone please fix the issue. I have tried to send it from the android app and the website but it does not send. I need the August bill
Thank you
's update10 Aug 2018, 11:15
Reviewer Update
Good day,
So far every month I have asked for my invoice to be emailed to me. Can someone please fix the issue. I have tried to send it from the android app and the website but it does not send. I need the August bill
Thank you
Cell C's replyOfficial
10 Aug 2018, 11:28Good morning Jonathan
We will get someone to assist.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Aug 2018, 11:28
Official
Good morning Jonathan
We will get someone to assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
10 Aug 2018, 13:23Thabisile confirmed that she contacted you, updated your bill format and sent the invoice.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Aug 2018, 13:23
Official
Thabisile confirmed that she contacted you, updated your bill format and sent the invoice.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
18 Sept 2018, 08:30Good day Cellc,
Once again I have not got an email with my bill. I have tried to get it from the website and it does not send once again. Can some one in the development team have a look at the issue. I am tried of the promise that the issue is fixed and every month I need to contact cellc for a invoice.
Thank you
's update18 Sept 2018, 08:30
Reviewer Update
Good day Cellc,
Once again I have not got an email with my bill. I have tried to get it from the website and it does not send once again. Can some one in the development team have a look at the issue. I am tried of the promise that the issue is fixed and every month I need to contact cellc for a invoice.
Thank you
Cell C's replyOfficial
18 Sept 2018, 08:48Good morning Jonathan
Kindly check again, the statement has been sent.
Regards
Cell C | PN
Best regards,
Cell C's reply18 Sept 2018, 08:48
Official
Good morning Jonathan
Kindly check again, the statement has been sent.
Regards
Cell C | PN
Best regards,