*****ELENT UNAUTHORISED MIGRATION

CELL C REFERENCES :*** / *** I am extremely dissatisfied with CELL C. I have had my contract for over 4 years and this is the first time that I am encountering such nonsense.

I received an sms last week 29TH OF June 2023 thanking me for renewing my contract, to which I responded and contacted your call centre as I did not request anything on my contract last week . Upon consulting with your agents I was advised that the sms was sent as standard practice because my normal contract renewal date is on the 29 June . However upon viewing my account online a few minutes ago I realised that my instalment amount has increased from R807.99 to R960.54

I renewed my contract in March this year when it was due for an upgrade and opted for a Pinnacle 1GB Top Up with 500 MB on my contract and , I also took out an additional contract which resulted in my monthly contribution equating to R807.99.

I HAVE NO IDEA WHO CONSENTED OR GRANTED CELLC PERMISSION TO MIGRATE MY CONTRACT TO A PINNACLE 2G TOP UP , I WILL NOT PAY AN ADDITIONAL R150 FOR 1 GIG OF DATA. YOU BETTER ENSURE THAT THIS MATTER IS INVESTIGATED AS I AM SURE SOMEONE EITHER IN YOUR SALES TEAM OR CELL C AS A WHOLE IS BENEFITING BY CHARGING AND CHANGING CONSUMERS CONTRACTS AS THEY SEE FIT.

I SPOKE TO OVER 10 CONSULTANTS WHO WERE UNABLE TO PROVIDE AN UPDATE AND TRANSFERRED ME FROM ONE CONSULTANT TO THE NEXT.

IS CELL C MAKING MONEY BY *****ELENTLY MIGRATING CLIENTS CONTRACTS . THIS IS *********