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Shamila C

1 reviews | Active since Dec 2018

25 Sept 2024, 08:59

*****ELENT ACCOUNT ACCOUNT IN MY NAME CREATED - 6 YEARS BATTLE WITH NO RESOLVE

I have had absolutely enough, a *****elent 2nd account was registered at my home 6 years ago, one was billing in my Company name (the one I actually registered) and another " same property" in my personal name. Due to this our wifi was disconnected due to an arrears account in my personal name, which I obviously did not open. I have been in contact with Cell C, various managers and escalations and STILL NOT RESOLVED. I had to have a credit check done recently and discovered I have a "default" against my name with a credit bearue, which has subsequently been resolved and removed from my name. I was advised by them to log with all other bearues which i have started hte processes with, each wanting to draw more and more blood to resolve this issue. To my HORROR, I was then collected by a Debt collector last week saying my account was handed OVER again by Cell C for collection. I have lost 6 years of my time and energy with Cell C and there is no light in sight. I do hope this will be resolved as i am sick and tired of the incompetence, no finalisation, of thsi 6 year battle of back and forth but finally that it has now effected my credit score. UNACCEPTABLE and frustaed is an understatement. PLEASE CONTACT ME AS THIS IS NOT OKAY WHEN YOU START MESSING WITH PEOPLES LIVES!!!!

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Replies (1)
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Shamila C's update25 Sept 2024, 10:54
Reviewer Update
Thank you for your response, I really want to put this matter to rest once and for all, 6 years is extremely long to settle a dispute over and over again with various levels of Management within Cell C. I await their call, hopefully within the next 24 hours as I just had another debt collector call me a few minutes ago!