*****elent 3 gig SIM

Im Zerina Mohammed I have been a client with cell c for the past 4 years however the month of June my cell c contract came to an end so I was informed that I must call in 03 July 2023 then only they can close my contact and won't be billed for the month of July. However I was billed for a 3 gig SIM only deal that I didn't sign up for and my account was debited for that SIM only deal. I called cell c spoke to a consultant but she wasn't helpfull and couldn't pick up where the error was at all and adviced me to email my Bank statements that's was debited an affidavit and ID copy. I then email all the documentation to ******** and to *** . I received and email from them that I had to wait 48 hours for feedback but up to this damn day I haven't received and help from them it's disgusting how Im been treated and I had to damn pay for a SIM that I didn't sign up for like they say all call are being recorded so I demand a copy and proof as to where I agreed for this sim only deal. Further more I demand a cancellation on this contract and a full refund in furious because they have been giving me the run around and nothing gets resolved Poor Poor *****ulent Service from Cell C