Elderly Customer Taken Advantage Of – Refusal to Assist or Exchange Devices

poor service, it is *********.

We kindly request:

Immediate intervention from higher management. A proper exchange of the devices to something suitable. Accountability for the behavior of the staff involved.

If this matter is not resolved urgently, we will have no choice but to escalate it further.

I expect a response — and more importantly, a resolution — without any further delays.

Disappointed and frustrated, Nikiwe Zwane - ***