EFT PAYMENT DISREGARDED, OVERCHARGED FOR DEBIT ORDERS

I am unhappy with my cell c account and it's starting to really **** me off. I initially had an issue with my debit order date and it was attended to once I contacted Hello Peter. My account was in arrears in December by 410, I paid via eft before the debit order date and I reversed the debit order. These guys totally disregarded the eft even though I sent the POP to the collections email. Please note that I am very unhappy with this because they keep charging me R70 for bouncing yet I paid it. The only amount I owe is 410 for January 2022.

I spoke to a consultant this morning and he failed to understand my query and couldnt give me an updated statment, instead he hung up on me and never callecback!!! CELL C IS REALLY GETTING ON MY LAST NERVE, I DONT RECOMMEND ANYONE TO TAKE A CONTRACT WITH THEM!!!! THEY WILL ONLY ACTION THIS BE3CAUSE ITS ON HELLO PETER!!!!!!!!!!!