ZN
Zanele N
1 reviews | Active since May 2022
04 Jul 2024, 05:38
****ed with Cell C
I am getting tired of Cell C I am still receiving a statement still showing the insurance, where should I report this, we spoke about this with Cell C consulted and she confirmed that the insurance was added without my consent but still it has not be removed from my bill. This is ****en irritating me now, we cannot speak about one thing the whole year no.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
04 Jul 2024, 07:10Dear Zanele Nsibande,
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the unsatisfactory service received and the inconvenience caused by this.
We can confirm that the Insurance was cancelled on 07/06/2024.
We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively regarding the billing for Insurance.
Regards
Cell C | DA
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the unsatisfactory service received and the inconvenience caused by this.
We can confirm that the Insurance was cancelled on 07/06/2024.
We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively regarding the billing for Insurance.
Regards
Cell C | DA
Best regards,
Cell C's reply04 Jul 2024, 07:10
Official
Dear Zanele Nsibande,
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the unsatisfactory service received and the inconvenience caused by this.
We can confirm that the Insurance was cancelled on 07/06/2024.
We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively regarding the billing for Insurance.
Regards
Cell C | DA
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the unsatisfactory service received and the inconvenience caused by this.
We can confirm that the Insurance was cancelled on 07/06/2024.
We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively regarding the billing for Insurance.
Regards
Cell C | DA
Best regards,
ZN
Zanele N's updateReviewer Update
04 Jul 2024, 08:05I am not happy with your response, the lady who was assisting me I am not happy with her response all I want is for you to remove your insurance now I don’t want to pay them later request a refund because I never asked for any insurance and I don’t want to go through the process of refund.
ZN
Zanele N's update04 Jul 2024, 08:05
Reviewer Update
I am not happy with your response, the lady who was assisting me I am not happy with her response all I want is for you to remove your insurance now I don’t want to pay them later request a refund because I never asked for any insurance and I don’t want to go through the process of refund.
Cell C's replyOfficial
04 Jul 2024, 08:09We do understand your frustration and apologize for the inconvenience caused.
Our team will be in touch to assist and ensure that the matter is resolved.
Cell C | DA
Our team will be in touch to assist and ensure that the matter is resolved.
Cell C | DA
Best regards,
Cell C's reply04 Jul 2024, 08:09
Official
We do understand your frustration and apologize for the inconvenience caused.
Our team will be in touch to assist and ensure that the matter is resolved.
Cell C | DA
Our team will be in touch to assist and ensure that the matter is resolved.
Cell C | DA
Best regards,
ZN
Zanele N's updateReviewer Update
04 Jul 2024, 08:14Can your team call me to tell me that they have changed the bill I am now going to pay the amount we agreed on when I took the contract not the things I don’t want to hear
ZN
Zanele N's update04 Jul 2024, 08:14
Reviewer Update
Can your team call me to tell me that they have changed the bill I am now going to pay the amount we agreed on when I took the contract not the things I don’t want to hear
Cell C's replyOfficial
04 Jul 2024, 08:17The matter will be attended to, and any billing errors will be corrected.
Cell C | DA
Cell C | DA
Best regards,
Cell C's reply04 Jul 2024, 08:17
Official
The matter will be attended to, and any billing errors will be corrected.
Cell C | DA
Cell C | DA
Best regards,