****ed up cellc

I am extremely ****ed with regards to cellc who has yet again messed up everything for me in may I contacted them requesting and advisng that I am due for an upgrade that was done with so much stress eventually I received my new device I now then called them requesting to claim for my new upgraded phone that they now do not have on there system I've spoken to an advisor who blantanly **** to me an instead of blacklisting the device which they don't have on there system this dump add advisor gives me an itc number for my router which I never mentioned to her to do name is Ntokozo I'm so ****ing fedup of cellc for ****ing up everything i am now left with no phone but I'm still paying them every damn month I speak to Ayanda who then confirms Ntokozo has made a ****up I want this to be sorted out immediately I am wanting to claim for my new device which is my new Samsung a30 that was delivered to me on the 13 may 2020 how is this so damn hard to get sorted I will be taking this to the ombudsman