lP
laurie P
1 reviews | Active since Aug 2013
22 Mar 2026, 07:59
****ed poor service from Cell c
I am a Capitec client and make use of their CAPITEC connect service which to my knowledge work through the cell c network. Constantly (again from yesterday) we have no network coverage, so this is day two. About a month ago (give or take) we were without service for a whole week(yes, a week) most of the times when you actually have service the internet connection is so slow it takes up to 10 minutes for a whattsap message (text) to be delivered. This has been the case since 2020 and up until now nothing has been done about this pis poor service. If I could, I would hive cell a - rating. And don't try to phone me, as there is no network coverage.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
22 Mar 2026, 08:05Dear Laurie Pieterse,
Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the ongoing network challenges you’ve been facing.
Because Capitec Connect services are fully managed and supported by Capitec, they’re the only ones who have access to your account details and technical profile on their side. They’ll be able to check the status of your number, investigate the network concerns, and assist you directly with a resolution.
We know it’s difficult to reach out when you’re already experiencing coverage issues, but contacting Capitec through their official channels or app will ensure they can escalate this properly.
If there’s anything else we can assist with from our side, please let us know; we’re here to help however we can.
Kind regards,
Cell C | TM
Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the ongoing network challenges you’ve been facing.
Because Capitec Connect services are fully managed and supported by Capitec, they’re the only ones who have access to your account details and technical profile on their side. They’ll be able to check the status of your number, investigate the network concerns, and assist you directly with a resolution.
We know it’s difficult to reach out when you’re already experiencing coverage issues, but contacting Capitec through their official channels or app will ensure they can escalate this properly.
If there’s anything else we can assist with from our side, please let us know; we’re here to help however we can.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply22 Mar 2026, 08:05
Official
Dear Laurie Pieterse,
Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the ongoing network challenges you’ve been facing.
Because Capitec Connect services are fully managed and supported by Capitec, they’re the only ones who have access to your account details and technical profile on their side. They’ll be able to check the status of your number, investigate the network concerns, and assist you directly with a resolution.
We know it’s difficult to reach out when you’re already experiencing coverage issues, but contacting Capitec through their official channels or app will ensure they can escalate this properly.
If there’s anything else we can assist with from our side, please let us know; we’re here to help however we can.
Kind regards,
Cell C | TM
Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the ongoing network challenges you’ve been facing.
Because Capitec Connect services are fully managed and supported by Capitec, they’re the only ones who have access to your account details and technical profile on their side. They’ll be able to check the status of your number, investigate the network concerns, and assist you directly with a resolution.
We know it’s difficult to reach out when you’re already experiencing coverage issues, but contacting Capitec through their official channels or app will ensure they can escalate this properly.
If there’s anything else we can assist with from our side, please let us know; we’re here to help however we can.
Kind regards,
Cell C | TM
Best regards,