jB
jennie B

1 reviews | Active since Mar 2017

14 Mar 2017, 13:44

****ed off valuable customer

<p>so i recharged with R150 last night , this morning i want to make a call and theres no airtime</p> <p> </p> <p>i called the customer care and they of no help they cant tell me where my airtime have been gone to</p> <p> </p> <p>ive been with cell c for a very long time and this continue to happen where my airtime just disapperscell c been *****ing my airtime for so long and i had enough because its my money thats getting wasted not any one else</p> <p> </p> <p>please refund me with my airtime and free mintues ASAP im highly disappointed at the bed customer service and the way youll *****ing my airtime .......... I WANT A REFUND!!!!!!</p>

0
Replies (4)
Cell C
Cell C's reply14 Mar 2017, 13:59
Official

We referred this matter to one of our team members for assistance. This matter will be investigated and feedback will be provided.

Regards

Cell C | PN

Best regards,

jB
jennie B's update14 Mar 2017, 15:58
Reviewer Update

this is great the guy calls saying his going to check and get back to me in 5 minutes its already an hour and no one called back...great service i must say

Cell C
Cell C's reply15 Mar 2017, 07:38
Official

Hi Jennie

Skhumbuzo will revert with feedback. Apologies for the delay.

Regards

Cell C | PN

Best regards,

jB
jennie B's update15 Mar 2017, 13:34
Reviewer Update

so annoyed that my own money etc i need to fight for , spoke to skhumbuzo and he said there was so airtime etc i need to send notifcations and get a bank statement to show you`ll proof as if i have time to go to the bank etc if this is how we customers get treated i will never refer anyone to cell c ever again .... so ****ed off at the service i got has if i was lying what the hell am i going to get out of lying about my airtime