SC
Sharne C
1 reviews | Active since Oct 2021
20 Oct 2021, 10:28
****ED AF
I am HIGHLY irritated and very frustrated with Cell C's lack of internal processes that is having a negative impact on my credit score. I have never been contacted in any form by Cell C about an outstanding balance that i owe to them, and yet i received a call from an external company saying my account has been handed over. I checked my last statement from September 2021 and still it shows only the last airtime and data i used, since my contract was ending and i didnt renew it, and not this "amount owing" that i am being handed over for. Being handed over has a negative impact on my credit profile which is really good and it is making me BEYOND mad that the lack of processes in the organisation is having this huge impact on me. If there was there was an outstanding balance, why was i never contacted by Cell C? why is there not an email or call? where is the record of this?
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
20 Oct 2021, 11:00Hi Sharne
Thank you for reaching out.
The outstanding balance on your account is R724.00
^NH
Thank you for reaching out.
The outstanding balance on your account is R724.00
^NH
Best regards,
Cell C's reply20 Oct 2021, 11:00
Official
Hi Sharne
Thank you for reaching out.
The outstanding balance on your account is R724.00
^NH
Thank you for reaching out.
The outstanding balance on your account is R724.00
^NH
Best regards,
SC
Sharne C's updateReviewer Update
20 Oct 2021, 11:09Who communicated this to me? cause my September statement shows R469.
how do you hand someone over when you have not reached out to them? what then is the point of a statement? please give me allllll the information i need and show me what this balance is and where it comes from.
Cell C's service is absolutely disgusting...i need this resolved ASAP!
how do you hand someone over when you have not reached out to them? what then is the point of a statement? please give me allllll the information i need and show me what this balance is and where it comes from.
Cell C's service is absolutely disgusting...i need this resolved ASAP!
SC
Sharne C's update20 Oct 2021, 11:09
Reviewer Update
Who communicated this to me? cause my September statement shows R469.
how do you hand someone over when you have not reached out to them? what then is the point of a statement? please give me allllll the information i need and show me what this balance is and where it comes from.
Cell C's service is absolutely disgusting...i need this resolved ASAP!
how do you hand someone over when you have not reached out to them? what then is the point of a statement? please give me allllll the information i need and show me what this balance is and where it comes from.
Cell C's service is absolutely disgusting...i need this resolved ASAP!
SC
Sharne C's updateReviewer Update
20 Oct 2021, 14:18I am still waiting for anyone from Cell C to give me a call
SC
Sharne C's update20 Oct 2021, 14:18
Reviewer Update
I am still waiting for anyone from Cell C to give me a call
SC
Sharne C's updateReviewer Update
20 Oct 2021, 14:18or Email
SC
Sharne C's update20 Oct 2021, 14:18
Reviewer Update
or Email
SC
Sharne C's updateReviewer Update
20 Oct 2021, 14:19They were quick to hand over an account but tarty to contact me regarding this matter
SC
Sharne C's update20 Oct 2021, 14:19
Reviewer Update
They were quick to hand over an account but tarty to contact me regarding this matter
Cell C's replyOfficial
20 Oct 2021, 15:25You were contacted on *** the call was never answered.
^NH
^NH
Best regards,
Cell C's reply20 Oct 2021, 15:25
Official
You were contacted on *** the call was never answered.
^NH
^NH
Best regards,
SC
Sharne C's updateReviewer Update
20 Oct 2021, 15:30please show me record cause i have been with my phone all day whole day cause i work from it and i can prove that you have not called and i do not have any missed calls...if someone doesnt call me now, i am taking this to Twitter i cant stand our uselessness
SC
Sharne C's update20 Oct 2021, 15:30
Reviewer Update
please show me record cause i have been with my phone all day whole day cause i work from it and i can prove that you have not called and i do not have any missed calls...if someone doesnt call me now, i am taking this to Twitter i cant stand our uselessness
Cell C's replyOfficial
21 Oct 2021, 09:28Hi Sharne
Should we request a call back from the collection team?
^NH
Should we request a call back from the collection team?
^NH
Best regards,
Cell C's reply21 Oct 2021, 09:28
Official
Hi Sharne
Should we request a call back from the collection team?
^NH
Should we request a call back from the collection team?
^NH
Best regards,
SC
Sharne C's updateReviewer Update
02 Nov 2021, 08:26I have called Cell C, i have been tossed between 3 people who still couldnt give me feedback or a reason as to why i had been handed over without being informed about an outstanding amount, i have called Cell C legal with no response and have left a message for them without a response. i am now in the process of finding out how to open a case against Cell C
SC
Sharne C's update02 Nov 2021, 08:26
Reviewer Update
I have called Cell C, i have been tossed between 3 people who still couldnt give me feedback or a reason as to why i had been handed over without being informed about an outstanding amount, i have called Cell C legal with no response and have left a message for them without a response. i am now in the process of finding out how to open a case against Cell C