MT
Marcia T

1 reviews | Active since Nov 2018

10 Oct 2019, 09:48

****ed

I took out a cel phone contract in June 2019 with Cel c the amount was for R379. One of the consultants contacted me and said because I am a valued customer I got a discount of R150 which means I will be paying only R149 pm. I took out another contract of R89 pm for 5G. My insurance is R97 so my billing should be R335pm. My account went into arrears of R801.27 which they gave me a breakdown as to why. Now get another statement saying I owe R1572.01 which means I have to pay R770.74. I need clearity on this Cel C gave me wrong info. I am going to cancel this whole deal if they do not fix my account I am seriously unhappy my June, July and August bill was not R700 why now. Cel C are ****** they should treat their customers better and not mislead them

0
Replies (2)
Cell C
Cell C's reply10 Oct 2019, 10:33
Official
Good Day Marcia Thomas

Thank you for contacting Cell C. 

Our team will contact you to assist regarding your billing. 

^MP 
Cell C
Cell C's reply14 Oct 2019, 08:42
Official
Good Morning Marcia 

We have been unable to reach you. Please provide us with your alternative number of contact or advise of a suitable time. Please note that we have also dropped you an email. 

^NS