Easy guide to getting rid of cell C

Hi

This may come in useful for anyone else confused/drunk enough to sign up with Cell C fibre.

As soon as you sign you had better be prepared for a hasty exit. I write this little guide to dealing with the Cell C "Call Centre" and Help Desk".

Cell C will not fix any faults you have, they will just blame everything from the weather to the guy that installed the line, Their "Help Desk" needs to send an email to someone to reset the ports. (48 hour turnaround)

The best part is once you sign, and despite the fact that they cannot mantain 20 minutes of stable internet, it takes them 30 days to cancel your contract, they do not seem to understand that a contract is a 2 way street : they provide internet, you pay, they prefer that you sit with a broken heap, while they merrily debit order you for doing nothing.

Dont try phone 084 140, they do not realise (I think at Cell C words like "Management" and "Process" are used a bit loosely) that not every Cell C customer does not have a Cell C phone. they simply tell you to type in your telephone number and then proceed tell you you are not a customer and drop you,

084 145 doesnt get answered after 4 or during lunch times , weekends or public holidays. If by some miracle they do take your call, you will immediately be transferred to another person, that will not answer.

This number does work : ********** 273 It will get you through to a bunch of very friendly individuals that can do nothing to help. I suggest at this point yelling and screaming, this will get your call escalated to the dumbest supervisor on earth. They too cannot help you, but at least they can ask you to send an email, which is profound given the original complaint that the Cell C fibre, is yet again/ still , down.

At this point losing your temper will prompt them to forward the cancellation to another dysfunctional department your behalf.

If at any point, any of the above numbers fail you, I suggest you draft a complaint to Hello Peter, this will get you around 20 responses and apologies from people that only have an interest in protecting their corporate identity, but have little interest in providing decent internet.