JM
Justin M

1 reviews | Active since Apr 2011

21 Aug 2015, 00:36

Easier to get a mortgage approval

Dear All<br> <br> I spent 2 hours (2 car trips) with Cell C today and ended up with no sim only deal. (30 day contract)<br> <br> The women who helped me at Cell C waterfront was excellent but the credit controller was shocking and his attitude was not appropriate. First of all one has to ask how difficult should it be to get a sim only deal which is a 30 day contract. I really don't feel I should be begging for a Cell C contract when most customers are complaining about how bad your coverage is and how bad your service is. I was ready to sign a deal with Vodacom who were more than satisfied with my papers. <br> <br> I don't see why I should run around to prove beyond a shadow of a doubt that I can afford R319 a month. My evidence was more than sufficient with no risk as its just a sim only deal.<br> <br> Please can someone review the paper work sent and contact me with an official apology and I would suggest looking at the criteria with which customers should provide for a sim only deal as I believe that I have provided more than sifficient evidence of funds. <br> <br> Most customers are running away from Cell C but now you are chasing away new customers. <br> <br> A very unprofessional service and a disgusting attitude

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Replies (1)
Cell C
Cell C's reply21 Aug 2015, 07:41
Official
Hello Justin1978,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN