RM
Robin M

1 reviews | Active since Dec 2015

01 Dec 2015, 20:57

Early upgrade (Under false presences)

I was contacted by Cell C and were told that I qualify for an early upgrade. I went to Cell C Menlyn and the person that helped me confirmed that I can early upgrade. So I went for the option of early upgrade. One of my questions was what the catch is and the answer was nothing. I asked what happens with my contract that I currently have and was going to upgrade and he explained that I will get my new phone a LG G4 and still pay my current package which is a 400min package and then from April 2015 the upgraded contracted will start which I will than pay for the upgrade which I took as a 200 min contract. Today when I checked my minutes I only have 200 minutes were I was supposed to have 400min. I went back to the Menlyn shop and they told me sorry they can't help me after giving me a answer which wasn't satisfying at all. I phoned Cell C and they told me I am on a 200min package and were still going to pay an additional 169 for 4 months because all of the sudden I \migrated"and still have to pay of my old phone.<br> <br> If I knew this was the case I would have never went for the so called early upgrade. No one told me or informed me. Please assist as this was and is completely unfair"""

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Replies (1)
Cell C
Cell C's reply02 Dec 2015, 07:43
Official
Hello Robin86,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN