early upgrade service
<p>Yet again its service that is totaly shocking. I have 6 contracts with cell c and needed to upgrade my blacberry contract urgently as the handset no longer supports wattsapp. I then took time out of my really busy schedule to visit the galaria branch in toti. They refered me to contract cancell department and I was informed to get an early upgrade I need to pay R999 50 with nedbank and within 24 hours I will be able to renew... this was after I have being cut of 4 times in store with a cell c cunsultant... now I was not to upset as yet and paid the money. I then returned to cell c galaria where I was now told it takes 48 hours and not 24... so I wasted more time and money. Oky so the weekend is over that means now they had 96 hours to clear my contract so I can renew. Monday I phoned and spend 20 mins with no return call.. up and until today at 16h00 I have spoken to 9 consultants and 2 supervisors who ALL TOLD ME THEY WILL GET BACK TO ME and not one of them did anything to help me on this matter.. I think maybe its time to close all contracts with cell c... this is absolute horrible service you get -2 out of 10. Wake up cell c u not the only service provider in this country and I will be cancelling all contracts if my problem is not resolved by lunch time on wedbesday </p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Thank you to Danielle for her prompt service this morning.. I just wonder why one should go to the extreme to get things done... you are a service provider and I suggest you take a long and hard look at why there was a complaint in the first place... also just to clarify your branch in Galaria Amanzimtoti is not at fault here they did their best to assist me.. its your support system that failed everyone.
Again Danielle well done for getting back to me and resolve my problem.
Thank you to Danielle for her prompt service this morning.. I just wonder why one should go to the extreme to get things done... you are a service provider and I suggest you take a long and hard look at why there was a complaint in the first place... also just to clarify your branch in Galaria Amanzimtoti is not at fault here they did their best to assist me.. its your support system that failed everyone.
Again Danielle well done for getting back to me and resolve my problem.
