Early upgrade , incorrect billing, dissapearing data and *********** staff. The worst customer experience ever!!!

If there was an option for no stars, I would have selected it for this review. Received an offer to do an early upgrade via the retentions department on 02 February 2022. Now I am sitting with a nightmare. My benefits received on 1 february dissapeared after the sales consultant did a migration. I asked her about my existing benefits , 3 times, as my contract ends 26 March 2022 and was advised that i will receive the same data until the end date of my contract. I have expressed my grievances via customer service call centre and via emails since 02 Feb and to this date, my matter has not been resolved, instead I receive new case numbers to an existing query. It seems as if their customer service agents do not understand how their systems or how an early upgrade work as I receive conflicting advise whenever I do a follow-up. According to my knowledge of an early upgrade, one can only receive the new benefits when the existing contract comes to an end. This whole mess up is really unfair as I am still liable to pay my current installment even though I received less data on a migration that is supposed to kick in from 26 March 2022! I refuse to pay for data that disappeared due to *********** staff! If this matter is not resolved by the end of February 2022, I am escalating this to the ombudsman. I immediately reacted and notified Cell C about the mess up caused by the consultant on 02 February and think that it is disgusting, to escalate this matter for almost a month with no feedback whatsoever! I will never recommend the use of your products to my family or friends again!