Early Contract Cancellation

<p>I went into a cellc store to request a settlement, after receiving the amount and banking details I made a full payment on 11/10/2016. Went back into the store immediately afterwards and requested they send through pop to the relevant people. Subsequently my contract was converted to prepaid. </p> <p>21/11/16 I was debited the settlement amount, when I called to find out what's going on they say they can't find my pop. Went back into a store for them to resend it. </p> <p>30/11/2016 they debited again. Went back and sent through pop.</p> <p>02/12/2016 they debited again. All 3 Times I didn't have sufficient funds so I was getting bank fees for rejected debit orders. Went back to the store, the consultant called the call centre and logged a case (ref No: ********** 032)</p> <p>20/12/2016 my salary came through and I was debited again successfully this time. Went back to the store and they say they still working on the case.</p> <p>It's 5 days before Christmas , I have debits that need to run through and rent to pay. This incompetence is causing a lot of bank fees and inconvenience to me and my family so I cannot wait weeks or months for my funds to be reversed.</p> <p>I've cooperated long enough and I need this sorted out asap, including my bank fees that I've incurred as well as clearing my record at trans union.</p> <p>All this inconvenience just for settling my contract is outrageous.</p> <p> </p>