Early cancellation not done

On Saterday , 5 April 2015, I requested an early cancellation on my Cell C contract. I was told it would be resolved within 24-48 hours , I was given ref no. ***. I called yesterday , 9 April 2015, was told the request had not been submitted and given a new ref no. *** and phoned again , 10 April 2015 , the matter was still not resolved and was told to phone on monday , 13 April 2015. We are looking at +-200 hours. What happened to 48 hours? Seems like service is going backwards.