Early bill run /Early debit Order

The worst service so far.

My debit order day is on the 25th Monthly. Cellc debited me on (Friday) the 22nd of September instead of the 26th the next business day because the 25th fell on a Sunday in September 2023. I requested a credit R70 bank charges from Cellc and refund R147 my bank charged me and attached the relevant proof hereof.

I spoke to Maxine who referred me to her superior Siphiwe .No one took accountability in dealing with my query. They kept referring to me the CELLCs terms and conditions of which consists of more than 100 PDF individual PDF Pages on their webpage. customer servcie is of no help and I WILL NOT recommend CELLC services to anyone in my circle. How does one dismiss your client whom you agreed to a debit order selected on the 25th of the month and then decide to debit 3 days prior. Make me understand the logic in charging a client for unpaid debit order and not considering the bank charges affecting your client negatively. Convince me to upgrade in the next 5 months with this ridiculous agreement. Daylight *******. I have never seen this terms and conditions that forces you to force your employer to pay you a day before .

What happened to the other clients who DID NOT get paid on the Friday 22nd of September 2023!!!!!! How many clients have an extra R70 now added to their bill for October invoices????????