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Zinhle N
1 reviews | Active since Mar 2019
22 May 2023, 20:37
*************
I had a contract with this company which ended last year December 2022. To my surprise they did not inform credit bureau about that, now this contract still shows on my name as open. On Thursday the 18th I emailed and called them requesting a cancelation/paid up letter till now I haven't received it.
Helpful (0)
Replies (12)0
Replies (12)ZN
Zinhle N's updateReviewer Update
26 May 2023, 09:44Till this day i have not received the cancellation letter/paid up letter from this so called network provider, I need this letter urgently to send to credit bureau. They responded to the email i sent but till this day nothing. I called and no one was able to assist, this is disgusting!
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Zinhle N's update26 May 2023, 09:44
Reviewer Update
Till this day i have not received the cancellation letter/paid up letter from this so called network provider, I need this letter urgently to send to credit bureau. They responded to the email i sent but till this day nothing. I called and no one was able to assist, this is disgusting!
Cell C's replyOfficial
26 May 2023, 09:53Good day
We have escalated the matter to our support team for urgent assistance.
Do expect communication soon.
^DA
We have escalated the matter to our support team for urgent assistance.
Do expect communication soon.
^DA
Cell C's reply26 May 2023, 09:53
Official
Good day
We have escalated the matter to our support team for urgent assistance.
Do expect communication soon.
^DA
We have escalated the matter to our support team for urgent assistance.
Do expect communication soon.
^DA
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Zinhle N's updateReviewer Update
26 May 2023, 10:10I've had this before, right now am on the call and busy with *********** people
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Zinhle N's update26 May 2023, 10:10
Reviewer Update
I've had this before, right now am on the call and busy with *********** people
Cell C's replyOfficial
26 May 2023, 10:15Our team will be in touch.
^DA
^DA
Cell C's reply26 May 2023, 10:15
Official
Our team will be in touch.
^DA
^DA
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Zinhle N's updateReviewer Update
30 May 2023, 09:26TILL TODAY FROM THE 18TH ASKING FOR A PAID UP LETTER/ CANCELLATION JUST A LETTER I HAVE NOT BEEN HELPED. I BLAME MYSELF FOR HAVING ANYTHING TO DO WITH THIS NONSENSE
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Zinhle N's update30 May 2023, 09:26
Reviewer Update
TILL TODAY FROM THE 18TH ASKING FOR A PAID UP LETTER/ CANCELLATION JUST A LETTER I HAVE NOT BEEN HELPED. I BLAME MYSELF FOR HAVING ANYTHING TO DO WITH THIS NONSENSE
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Zinhle N's updateReviewer Update
30 May 2023, 09:27I DONT KNOW WHY I CHOSE THIS COMPANY CALLED CELL C OUT OF MORE BETTER COMPANIES WHO TAKE THEIR CUSTOMERS SERIOUS!
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Zinhle N's update30 May 2023, 09:27
Reviewer Update
I DONT KNOW WHY I CHOSE THIS COMPANY CALLED CELL C OUT OF MORE BETTER COMPANIES WHO TAKE THEIR CUSTOMERS SERIOUS!
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Zinhle N's updateReviewer Update
30 May 2023, 09:28EXPERIAN NEEDS THAT LETTER URGENTLY, NOW I MUST BEG AND CONTINUE TO BEG
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Zinhle N's update30 May 2023, 09:28
Reviewer Update
EXPERIAN NEEDS THAT LETTER URGENTLY, NOW I MUST BEG AND CONTINUE TO BEG
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Zinhle N's updateReviewer Update
30 May 2023, 12:14YOU CONTACTED ME ONLY BECAUSE I HAVE REVEALED WHO UNPROFESSIONAL CELL C, I WAS SUPPOSE TO GET WHAT I NEEDED WITHOUT THIS PLATFORM, I HAVE REP**** ON THAT EMAIL THAT AM READY THEY CAN CALL.
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Zinhle N's update30 May 2023, 12:14
Reviewer Update
YOU CONTACTED ME ONLY BECAUSE I HAVE REVEALED WHO UNPROFESSIONAL CELL C, I WAS SUPPOSE TO GET WHAT I NEEDED WITHOUT THIS PLATFORM, I HAVE REP**** ON THAT EMAIL THAT AM READY THEY CAN CALL.
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Zinhle N's updateReviewer Update
30 May 2023, 12:17ALL THIS TIME WAITING FOR A CANCELLATION LETTER/PAID UP LETTER, CALLING THE CELL C CUSTOMER NUMBER TRANSFERED FROM ONE DEPARTMENT TO ANOTHER AND THE LAST PERSON WILL TAKE ME BACK WHERE I STARTED. YOU DONT RESPECT OR VALUE YOUR CUSTOMERS THAT IS NOT THE RIGHT WAY TO DO BUSINESS
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Zinhle N's update30 May 2023, 12:17
Reviewer Update
ALL THIS TIME WAITING FOR A CANCELLATION LETTER/PAID UP LETTER, CALLING THE CELL C CUSTOMER NUMBER TRANSFERED FROM ONE DEPARTMENT TO ANOTHER AND THE LAST PERSON WILL TAKE ME BACK WHERE I STARTED. YOU DONT RESPECT OR VALUE YOUR CUSTOMERS THAT IS NOT THE RIGHT WAY TO DO BUSINESS
Cell C's replyOfficial
30 May 2023, 13:27Hi Zinhle
Kindly be advised that your paid-up letter request has ben escalated accordingly to our legal Department for further assistance. It will be provided once received.
Regards,
^TM
Kindly be advised that your paid-up letter request has ben escalated accordingly to our legal Department for further assistance. It will be provided once received.
Regards,
^TM
Cell C's reply30 May 2023, 13:27
Official
Hi Zinhle
Kindly be advised that your paid-up letter request has ben escalated accordingly to our legal Department for further assistance. It will be provided once received.
Regards,
^TM
Kindly be advised that your paid-up letter request has ben escalated accordingly to our legal Department for further assistance. It will be provided once received.
Regards,
^TM
ZN
Zinhle N's updateReviewer Update
30 May 2023, 14:23and how long is that, 12 months?
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Zinhle N's update30 May 2023, 14:23
Reviewer Update
and how long is that, 12 months?
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Zinhle N's updateReviewer Update
08 Jun 2023, 13:26At last I received the letter.
Thank you Hellopeter
Thank you Hellopeter
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Zinhle N's update08 Jun 2023, 13:26
Reviewer Update
At last I received the letter.
Thank you Hellopeter
Thank you Hellopeter