*******

I purchased a bundle on the 2 June 2023 I used emergency recharge to purchase the bundle the amount was deducted from my balance I did not receive any sms to confirm the data bundle was not reflected on my account I could bot access the internet and the bundle was purchased around 10:30pm and according to your agents the bundle was active on my account and was used up so please explain to me how a bundle of 4gigs that was not shown on my balance be used up and they have no proof to show me what it was used on as I was asleep from 12 to 6
Where did my money and data go to and that's something cellc agents can not give me an answer to
This is beyond bad service and R39 is no small change esp
ecially for an unemployed indian like myself
I did not receive the bundle and the R39 was deducted from my account