KM
Kelley M
1 reviews | Active since Nov 2017
10 Jul 2025, 08:12
Dysfunctional
Wish I could give 0 stars
I’ve been unable to cancel my contract and I dealt with terrible staff.
Kelly Stubber closed my case while I was waiting for a response from her. She did not provide me with the information that she stated she would. Cell C will not assist me in cancelling my fully paid contract. Absolutely pathetic. Take a wide berth around this ******** enterprise and their dysfunctional management.
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Replies (2)KM
Kelley M's updateReviewer Update
16 Jul 2025, 12:39Good day Cell C. Thanks for taking my case. Ntibi has resolved. Just sad that it needed to go public before you would assist.
KM
Kelley M's update16 Jul 2025, 12:39
Reviewer Update
Good day Cell C. Thanks for taking my case. Ntibi has resolved. Just sad that it needed to go public before you would assist.
Cell C's replyOfficial
16 Jul 2025, 12:43Dear Kelley Middleditch,
Thank you for your feedback, and we're truly glad to hear that Ntibi was able to resolve your case.
We do, however, sincerely regret that it took going public for you to receive the assistance you deserved from the start. Your experience has been noted, and we’ll continue working to improve how we handle support going forward.
If you wouldn’t mind, please rate the service you received by clicking on the link sent to you via SMS or email. Your feedback helps us do better.
Thank you once again for your patience and for giving us the opportunity to assist.
Kind regards, Cell C | TM
Thank you for your feedback, and we're truly glad to hear that Ntibi was able to resolve your case.
We do, however, sincerely regret that it took going public for you to receive the assistance you deserved from the start. Your experience has been noted, and we’ll continue working to improve how we handle support going forward.
If you wouldn’t mind, please rate the service you received by clicking on the link sent to you via SMS or email. Your feedback helps us do better.
Thank you once again for your patience and for giving us the opportunity to assist.
Kind regards, Cell C | TM
Cell C's reply16 Jul 2025, 12:43
Official
Dear Kelley Middleditch,
Thank you for your feedback, and we're truly glad to hear that Ntibi was able to resolve your case.
We do, however, sincerely regret that it took going public for you to receive the assistance you deserved from the start. Your experience has been noted, and we’ll continue working to improve how we handle support going forward.
If you wouldn’t mind, please rate the service you received by clicking on the link sent to you via SMS or email. Your feedback helps us do better.
Thank you once again for your patience and for giving us the opportunity to assist.
Kind regards, Cell C | TM
Thank you for your feedback, and we're truly glad to hear that Ntibi was able to resolve your case.
We do, however, sincerely regret that it took going public for you to receive the assistance you deserved from the start. Your experience has been noted, and we’ll continue working to improve how we handle support going forward.
If you wouldn’t mind, please rate the service you received by clicking on the link sent to you via SMS or email. Your feedback helps us do better.
Thank you once again for your patience and for giving us the opportunity to assist.
Kind regards, Cell C | TM